Frequently Asked Questions

What countries do you currently ship to?

INTERNATIONAL SHIPPING:

Canada / United Kingdom:

Up to $250.00 - $29.95
$250.01 to $400.00 - $39.95

$400.01+ $49.95

All orders are shipped discreetly in plain unmarked packages.

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How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout.

All orders are shipped discreetly in plain unmarked packages.

STANDARD SHIPPING RATES: UNITED STATES, US TERRITORIES, AND APO

Free Ground Shipping On Orders Over $100
Valid on UPS Ground Shipping For Continental US Orders Only

Order Amount	Standard
Up to - $99	$9.95
$100 and Over	FREE

3 BUSINESS DAY EXPRESS SHIPPING RATES (Continental US Orders Only, Credit Card orders Only)

Shipping Cost Is	Standard
First Item	$19.95
Each Additional Item	$3.50

INTERNATIONAL SHIPPING:

Canada / United Kingdom:

Up to $250.00 - $29.95

$250.01 to $400.00 - $39.95

$400.01 and up - $49.95

All orders are shipped discreetly in plain unmarked packages.

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Do I have to pay sales tax?

Only Michigan residents must include all applicable state sales taxes.
The appropriate amount will be applied to Michigan orders automatically.

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When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

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When will my order ship?
Most of our products delivery times are typically between 1-10 business days depending on the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). We can't guarantee that every item will be in stock. Items that are not currently in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change your order.

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What is your exchage policy?

Exchange policy and limited guarantee against defects

Satisfaction Guaranteed (Exchange Policy)

If at any time you find a defect of any kind on merchandise you have purchased from Woozita.com or if you receive an item that is not what you ordered, please send a brief email describing the defect and we will send a replacement item, free of charge and arrange for the return of the defective item or wrong item. If you receive the wrong item please tell us what you received including item #, size & color. No additional shipping will be charged for replacing defective items or if the item received was incorrect.

Most items purchased from Woozita.com may be exchanged or returned within 30 days from the date order is shipped. Returned / Exchanged merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened and, therefore, made unsaleable.

Non-Exchangeable items:
- Items that have been washed, worn, altered, smell of perfumes, lotions, or smoke.
- Over seven (7) days have passed from receiving your RMA #.
- We do not accept returns for bra sizes above 38 bandwidth or DD cup.
- Costumes and Clearance items are not returnable.
- Custom made items
- Item marked as Clearance - Sale Final
- Wigs, undergarments including swimsuits, thongs, underwear, body stockings, lingerie and body jewelry unless defective. (Due to health codes.)
- Stockings and pantyhose are not returnable once they have been removed from their original packages.
- WE DO NOT ACCEPT EXCHANGES ON ANY UJENA PRODUCT ORDERS except as listed below:
  
  Any product(s) received incorrectly or have a manufacturing defect can be EXCHANGED. No credits or refunds will be issued. If an exact replacement is not available, a similar item of equal value will be substituted. . Please select these items with care.
  When you shop at Woozita.com you can be 100% assured that the swimwear you purchased has not been re- stocked, worn or tried on by anyone.
We cannot accept returns on panties or items that cover the crotch such as thongs, g-strings, tonga bottoms, underwear and any similar intimate items due to health regulations... This is the law. Please select these items with care.

Exchange Procedure:

Woozita.com reserves the right to refuse any return.

Unauthorized returns may be refused, or subject to a 25% restocking fee.

Inspect your order promptly!

You MUST email us within thirty (30) days of receipt of your order to initiate your return.

We will provide you with a RMA number (Return Merchandise Authorization Number), and an address where to return your item(s).

Please package your item(s) back into the original packaging with a note stating:
We MUST receive your merchandise along with the RMA number written on the outside of the package within seven business (7) days from the date of receiving the RMA #. Unauthorized returns, returns without a RMA #, or returns that are received later than seven business (7) days after the RMA # was issued are subject to a 25% restocking fee.

Shipping charges are not refundable.

Return shipping charges for the exchanges are the responsibility of the customer. It is recommended that you insure your return package with the postal service or ship returns back UPS or FedEx. We cannot be responsible for packages that we do not receive or packages arriving damaged during shipping.

Exchanges
For an exchange, you are responsible for the cost of returning the merchandise. However, if you request a replacement item of equal or lesser value, there is no charge to ship the item back to you. if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.

Holiday Return Policy
We recognize that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.

Once we have processed a refund back to your card it may take several days for the credit to show up on your account. Usually about 72 hours.

All customer refused shipments will result in a 15% restocking fee. Packages returned to our warehouse as undeliverable may be re-shipped for an additional shipping and handling charge.

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I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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I have a question on my charges.
Please email us with your question(s). Our office will respond within 24 hours.

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How do I contact you?
By going to the Contact Us page located on the right side of our site under Information - Contact Us.

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When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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Can I order a print catalog?

Thanks for stopping by our store.

Because our inventory changes almost daily, and we want to continue offering our customers the latest in womens fashions at the most affordable prices, we do not offer a print catalog. But the good news is, you've already found our Woozita.com online catalog updated with our newest items. So have fun and browse the website.

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Any tips on caring for my lingerie?
TIPS ON CARING FOR YOUR LINGERIE
It's certainly a good idea to care properly for your lingerie, and we have devoted a section of articles for general care as well as additional care for your lingerie that is more specific to the material.

Click here to view these articles.

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How do you convert a mans shoes size to a ladys shoes size?
Shoes fit differently. Our best rule of thumb is a two-size increase. A mans 9 converts to a womans 11.

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What is the difference between Patent, PU, Stretch and Leather material?

Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance.
Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather.
Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs.
Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.

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How can I clean a shoe in patent material?
Use Patent Glow. Do NOT use water or alcohol as they may rid the material of its shininess.

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How can I change batteries on my light-up shoes?
Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back.

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Do you provide discreet packaging so I will be able to receive my order at my workplace?
The word lingerie does not appear anywhere on the package for discreetness, and no one will be able to tell what's in the package. Your order will arrive in either a plain white envelope or a priority mail box.

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Do you have a Price Match Guarantee?

100% Price Match Guarantee

We're working hard to make sure our prices are the best around, but if you find another site that offers a lower price within two weeks after the date we ship your order, let us know and we'll credit your original payment method for the difference. And if we lower the price on our own site within 14 days of the order date, we'll refund you the difference as well--as long as all the conditions listed below apply.

Request your Refund

If you have found a lower price on our site or a competitor's site within 14 days of your order, Request your Refund

Our 100% Price Match Guarantee has some limitations:
1. You must first purchase the item on Woozita.com before requesting your Price Match Guarantee.
2. Special promotions such as rebates, gift certificates, and "buy one, get one" offers are not eligible.
3. The item must be currently available in the same size, style, and color that it is on Kabrini's.com, and be in stock and available for purchase on the competitor's Web site.
4. Guarantee applies to Web sites only, not brick-and-mortar stores.
5. The items must be new and unused, therefore the Web site must not be an auction site, a discount site (like overstock.com and smartbargains.com), Amazon.com or a paid-membership club.
6. Web site must be run by a U.S. Corporation.
7. Price difference applies to full cost of the item minus any promotions, and does not include tax.
8. Item must be purchased on Woozita.com to file a claim for 100% Price Match Guarantee, and lower price must have been found on a competitor site within 14 days of the Woozita.com order date. The Woozita.com price is the price after any rebates or promotional discounts have been applied to the item.
9. If claim is filed for price reduction on Woozita.com within 14 days of order date, refund is for 100% of the price difference. The item must be currently available on Woozita.com in the same size, style, and color that you purchased.
10. There is a limit of one guarantee claim per item, per order.
11. Guarantee only applies to purchases for personal use. Guarantee does not apply to purchases for resale or commercial purposes.
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Do you offer a Wholesale program?

Bulk Buying Program Terms and Conditions

Woozita.com is excited to introduce our new "Bulk Buying Program". Spend $750 or more and receive a 25% discount on your entire order!

To take advantage of this program, follow these easy steps and start saving today!

1. Register for a Woozita.com account online (use the "My Account" link at the top of any page)

2. Make sure the Billing and Ship to address are the same.

3. Once you have signed up for an account, send an email through the Contact Us link using your same email address you used to create the account, and enter "Bulk Buying Program" in the subject line. We will then send you a unique discount code that you will need to enter each time you place an order over $750 on our website to enjoy the 25% discount. All you will have to do is log in to your account and enter the code at each checkout.

Please note that:

1. Taxes and Shipping charges do not qualify towards the minimum purchase amount.

2. The code will not work with items that are on sale or combined with other promotional codes.

3. Due to popular demand, certain items may not be readily available. These items will be placed on backorder and the entire order will ship once your entire order is ready for shipment.

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Gift Voucher FAQ

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Purchasing Gift Vouchers.
Gift Vouchers are purchased just like any other item in our store, the link is on the left under Gift Certificates. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.

How to Send Gift Vouchers.
To send a Gift Voucher you need to go to our Send Gift Voucher Page (found on your My Account Page), keep in mind that you have to have purchased the Gift Voucher before the Send Gift Voucher Page will show. You will find the link to this page in the Shopping Cart Box in the right hand column of each page, but only when you are logged into your account. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note that you do not have to send the full amount that is in your Gift Voucher Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers.
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for the future.

Redeeming Gift Vouchers.
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher. There are various ways you can redeem the voucher:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will be requested to create an account or Login, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method there will be a tick box and button to redeem your Gift Voucher balance against that purchase.

When problems occur.
For any queries regarding the Gift Voucher System, please contact the store by using our contact form at Contact Us. Please make sure you give as much information as possible in the email.

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